Customer Service

Our Customer Service team are at the front line of our operations. They are responsible for ensuring that our customers’ experience is seamless, memorable and enjoyable. Highly knowledgeable about Entain's products and services, they encompass a deep understanding of the betting industry as well as customer needs. Our CS team are always ready to troubleshoot any issues that customers may encounter and provide assistance whenever necessary 24/7. The customer service department plays a crucial role in building trust and loyalty with customers.

Thanks to their unwavering commitment to providing exceptional customer service, Entain's customer service department is widely regarded as one of the best in the industry.

This department has been the place where a lot of our team members have started out, cutting their teeth here whilst studying, before they have moved into other roles within the business.

Customer Experience

Our Customer Experience (CX) team is dedicated to delivering a seamless and personalised experience for every customer through user feedback and data-driven decisions. Their work is an essential component of Entain's focus on customer-centricity, as they seek to understand the needs of customers across all touch points.

At the heart of our customer experience, the Account Management team provide our clients with personalized and positive customer experiences. Using modern technologies, partnered with customer insights, they can effectively create and maintain relationships with valued clients – all with the goal of increasing lifetime value.

At Entain, customers are at the heart of what we do and our customer teams have expertise in the following areas:

• Customer Support
• CX
• Account Management