- Location: Victoria
- Job type: Permanent
- Department: Customer
Who We Are
Entain Australia & New Zealand is fearlessly transforming the racing, sports, and entertainment landscape - reimagining how customers experience their favourite brands.
As part of a global powerhouse operating in over 40 countries with nearly 30,000 people, we’re home to leading ANZ names like Ladbrokes, Neds, TAB, and Betcha.
Across Entain ANZ, we’re shaping the future of sport and gaming entertainment through creative innovation, storytelling, and technology - creating experiences that connect with millions of fans.
Your Impact
At Entain Australia & New Zealand, our customers sit at the heart of our sports wagering and betting industry. As a leader in the global betting industry, we leverage our iconic brands, cutting-edge technology, and real-time data insights to deliver seamless, engaging, and competitive wagering experiences. We are committed to creating a trusted betting environment that balances excitement with a strong emphasis on responsible gambling.
We are looking for an Account Manager to join our high-performing team — someone passionate about sports betting and driven to elevate the customer wagering journey. In this role, you will manage and grow key client relationships, ensuring customers feel valued, supported, and engaged across our betting platforms. You will play a critical part in driving retention, enhancing the betting experience, and contributing to our ambition of leading the sports wagering market.
If you thrive in a fast-paced betting environment, understand what drives customer engagement in wagering, and are motivated to deliver standout experiences, we’d love to hear from you. Please note this role requires availability to work Tuesday -Sunday.
A Day in the Life
- Serve as a premium high-value Account Manager, ensuring regular one-on-one communications with a select group of customers to provide a positive experience, answer inquiries, and resolve issues.
- Utilise player profiling data to generate targeted, personalised promotions, manage events and hospitality, and communicate with customers.
- Focus on delivering exceptional customer experiences, always prioritising customer needs.
- Represent the company and host customers at weekly & monthly events and premier sport sand racing events.
- Proactively manage Safer Gambling (SG) and Anti-Money Laundering (AML) practices for premium customers, advocating for safer gambling across Entain, the industry, and the broader community, ensuring compliance with regulated practices.
- Identify potential high-value customers, ensure long-term loyalty, and consolidate play to increase share of wallet, while providing weekly progress reports and recommendations to management.
Your Strengths
- Proven experience in account management or a similar client-facing role, preferably in the information technology and services industry.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Excellent problem-solving skills and a solutions-oriented mindset.
- Ability to work well in a fast-paced environment and manage multiple priorities effectively.
- Proficiency in using CRM software and other account management tools.
- A solid understanding of data analysis and reporting to drive account performance.
- Demonstrated ability to think strategically and manage client expectations efficiently.
Life at Entain
At Entain, it’s more than a job - it’s a place to grow, connect, and make an impact. We value individuality, celebrate collaboration, and create space for bold ideas that move people. Here, you’ll help shape the voice of some of Australia and New Zealand’s most recognised brands - while developing your own craft in a supportive, ambitious team.
Perks You’ll Love
- Hybrid & Flexible: Balance your life and work.
- Recognition & Rewards: Celebrate wins and enjoy retailer discounts.
- Wellbeing Perks: Support for your health and happiness.
Entain, there’s nothing like it.
For more information, please reach out to us at [email protected] or hit apply now.
Our Customer team are at the front line of our operations.
Customer Service
Our Customer Service team are at the front line of our operations. They are responsible for ensuring that our customers’ experience is seamless, memorable and enjoyable. Highly knowledgeable about Entain's products and services, they encompass a deep understanding of the betting industry as well as customer needs. Our CS team are always ready to troubleshoot any issues that customers may encounter and provide assistance whenever necessary 24/7. The customer service department plays a crucial role in building trust and loyalty with customers.
Thanks to their unwavering commitment to providing exceptional customer service, Entain's customer service department is widely regarded as one of the best in the industry.
This department has been the place where a lot of our team members have started out, cutting their teeth here whilst studying, before they have moved into other roles within the business.
Customer Experience
Our Customer Experience (CX) team is dedicated to delivering a seamless and personalised experience for every customer through user feedback and data-driven decisions. Their work is an essential component of Entain's focus on customer-centricity, as they seek to understand the needs of customers across all touch points.
At the heart of our customer experience, the Account Management team provide our clients with personalized and positive customer experiences. Using modern technologies, partnered with customer insights, they can effectively create and maintain relationships with valued clients – all with the goal of increasing lifetime value.
At Entain, customers are at the heart of what we do and our customer teams have expertise in the following areas:
- Customer Support
- CX
- Account Management