- Location: New South Wales
- Job type: Full-time
- Department: Customer Service
Hello and Kia Ora!
Start your game…
Entain Australia & New Zealand are fearlessly revolutionising the sports, racing and wagering industry. We are committed to delivering exceptional and unforgettable customer experiences, fuelled by creativity, innovation, and a strong connection between our audience and industry.
Our Client Accounts department is dedicated to driving sustainable wagering and delivering exceptional customer experiences through effective account management. Focused on loyalty, the Client Accounts team builds strong connections between customers and products, using modern technologies and customer insights to identify, satisfy, and retain clients.
As our VIP Account Manager you will play a pivotal role in driving customer acquisition, reactivation, and engagement. You will have the opportunity to connect with customers both in-person and through digital communication channels, creating a positive and lasting impact on customer loyalty, satisfaction, and lifetime value.
You'll be at the heart of customer interactions, hosting events and crafting engaging experiences. Your confident social and telephone skills will be key in building strong, one-on-one relationships with customers. Reporting to the Business Development Manager, you’ll be part of a growing, energetic team dedicated to expanding and enhancing our customer base.
Where and how you can work...
We have offices in Brisbane, Melbourne, Sydney, Auckland and Wellington, to name a few! At Entain AUS & NZ, we embrace flexibility by offering a hybrid working model, allowing employees to spend two days a week in the office to promote work-life balance and accommodate individual preferences. This role will be located in Sydney which is home to one of our Entain offices.
This is an exciting, fast-paced role that requires flexibility in work hours, including travel, evenings and weekends, as you’ll be supporting the business’s 7-day operations.
Your day-to-day...
- Drive business growth through customer acquisition and reactivation, managing a select group of clients and maintaining regular one-on-one communications to build long-term relationships.
- Provide proactive management services, including handling inquiries via phone, email, and SMS, and resolving any issues customers may encounter.
- Utilise customer insights from player profiling to create targeted, personalised promotions and manage events and hospitality offerings.
- Prioritise delivering exceptional customer experiences, ensuring the needs of customers are always the primary focus.
- Represent the company in event creation and hosting, including weekly to monthly events and premier sport and racing events.
- Proactively manage Safer Gambling (SG) and Anti-Money Laundering (AML) practices, advocating for safer gambling within Entain and the broader community, while ensuring full compliance with industry regulations.
What you'll bring...
- 2+ years Sales and Customer Relationship experience within the wagering or gaming industry (betting/casino).
- Knowledge of wagering products with a passion for sports and racing.
- Excellent verbal and written communication skills, with the ability to present oneself professionally.
- Strong skills in building and nurturing long-term relationships with clients.
- Willingness to work flexible hours, including weekends and evenings, as required by the role.
- Ability to work collaboratively within a team and contribute to shared goals and success.
Entain Lifestyle...
- Celebrate the joy of starting a family with 12 weeks of paid parental leave.
- Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidised gym memberships and other paid-for services.
- Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of.
- A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
- Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
- We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.
Who are we?
At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.
We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more.
We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports. We're excited to be working alongside our other key NZ brands including Sport Nation, Trackside, and our brand new wagering brand betcha.
As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you in expressing your views and making a positive difference.
For more information, please reach out to us at [email protected] or hit apply now.