- Location: Northern Territory
- Job type: Permanent
- Department: Customer
Start your game...
At Entain, as the customer is at the centre of everything we do. We're looking for talented Betting Line Operators to join our Client Services team to deliver high-quality service to our large customer base via email, live chat, and phone.
To be successful in this role you will be obsessed with giving customers an exceptional experience by building a genuine connection, great attention to detail, and the ability to work in a fast-paced environment.
We are a hard-working team who come together to work towards a common goal and if you have sound knowledge or passion for Sport and Racing, this is a great advantage!*
*No knowledge or experience in sports/race wagering is required, as successful candidates will receive full training.
Where and how you can work
We have offices expanding across multiple locations in Australia and New Zealand. However, this role would be based in our Darwin office.
We are seeking candidates who are available to work on Fridays, Saturdays, and Sundays, with opportunities for both casual and full-time positions. As we operate 24 hours a day, shift options are available across the full rotation.
Your day-to-day...
- Responding to high-volume inbound customer requests via the telephone, live chat and email
- Ensure bet requests are placed correctly and within a timely manner
- Performing customer verification and managing customer accounts & databases where you will accurately record customer interactions and transactions
- Assist in the identification of fraudulent user accounts, financial patterns and trends
- Preserve Entain’s high standard of Safer Gambling practices
What you'll bring...
- Demonstrate exceptional customer service skills with a focus on delivering a positive and personalised experience.
- Strong communication skills, both written and verbal, to effectively respond to customer inquiries via email, live chat, and phone.
- Detail-oriented with the ability to ensure accurate placement of bet requests within specified timelines.
- Ability to thrive in a fast-paced environment, demonstrating adaptability and resilience.
- Willingness to undergo 4 weeks of full training, even if no prior experience in sports/race wagering.
- Ability to collaborate effectively within a team and contribute to a positive work culture.
- Proficiency in using relevant tools and technology for customer support.
Entain Lifestyle...
- Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidized gym memberships and other paid-for services.
- Take advantage of 6-weeks of Annual Leave.
- A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
- Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
- We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.
Who are we?
At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.
We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more.
We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.
As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.
If you are interested in applying for a Betting Line Operator role, please hit apply now.
Our Customer team are at the front line of our operations.
Customer Service
Our Customer Service team are at the front line of our operations. They are responsible for ensuring that our customers’ experience is seamless, memorable and enjoyable. Highly knowledgeable about Entain's products and services, they encompass a deep understanding of the betting industry as well as customer needs. Our CS team are always ready to troubleshoot any issues that customers may encounter and provide assistance whenever necessary 24/7. The customer service department plays a crucial role in building trust and loyalty with customers.
Thanks to their unwavering commitment to providing exceptional customer service, Entain's customer service department is widely regarded as one of the best in the industry.
This department has been the place where a lot of our team members have started out, cutting their teeth here whilst studying, before they have moved into other roles within the business.
Customer Experience
Our Customer Experience (CX) team is dedicated to delivering a seamless and personalised experience for every customer through user feedback and data-driven decisions. Their work is an essential component of Entain's focus on customer-centricity, as they seek to understand the needs of customers across all touch points.
At the heart of our customer experience, the Account Management team provide our clients with personalized and positive customer experiences. Using modern technologies, partnered with customer insights, they can effectively create and maintain relationships with valued clients – all with the goal of increasing lifetime value.
At Entain, customers are at the heart of what we do and our customer teams have expertise in the following areas:
- Customer Support
- CX
- Account Management